You can contact the team on 0161 6533454 . To help us deal with your enquiry in an efficient manner, please ensure that you have the following information to hand :–
Your account number
Your invoice number/purchase order details
TO RETURN PRODUCT FOR CREDIT
In order to return product for credit, you will need to obtain a Returns Merchandise Authorisation (RMA) number. This number must be obtained via our E-RMA request form. Please note that PcClinicuk.net no longer offer returns numbers over the telephone or via Email.
A credit will be issued to your account providing:
The product was purchased within 5 days of invoice date (unless defective)
The product is unused (unless found to be defective)
Multi-part items are returned in full
The product is returned in original packaging, unmarked and in a resalable condition
The product is returned within 5 days from the issue of RMA
We will endeavour to achieve the following Service Levels:
Phone enquiries
- We aim to resolve all enquiries the same working day.
Email enquiries
- 48 hours
Faxed enquiries
- 72 hours
In the event of a return request not meeting the above criteria, product may be returned to you without credit. Any exceptions must be discussed and agreed with the Customer Support team prior to returning the product. Please do not hesitate to contact the team for clarification on any of the return processes.
1. GENERAL CONDITIONS FOR RETURNS
Every request for return of material must be addressed in written by fax, by mail or through www.pcclinicuk.net to the Customer Care Service of PcClinicuk.net.
Material can only be returned when Customer Care issued a valid RMA number.
An RMA number is valid for 5 days after its issue by Customer Care; consequently the concerned products must be returned to PcClinicuk.net within that period of time. A new request for return of material must be introduced after 10 days as the RMA number expires automatically after that period of time.
Only material purchased at PcClinicuk.net can be returned. Verification is done based upon invoice number and date and in some cases on the serial numbers mentioned on the invoice.
2. REASONS FOR RETURNS
DOA (dead on arrival)
The DOA conditions reflect those of the manufacturer.
PcClinicuk.net does not offer any warranty other than the one imposed by the manufacturer to PcClinicuk.net. Consequently, the warranty conditions proposed by PcClinicuk.net will be an exact copy of the manufacturer's. You can consult them on www.pcclinicuk.net
When imposed by the manufacturer's warranty conditions, PcClinicuk.net will in some cases not accept DOA products in return. In those cases the customer must return the DOA products to a third party designated by the manufacturer.
Defective products
PcClinicuk.net does not offer any warranty other than the one imposed by the manufacturer to PcClinicuk.net. Consequently, the warranty conditions proposed by PcClinicuk.net will be an exact copy of the manufacturer's. You can consult them on www.pcclinicuk.net
Wrong deliveries by PcClinicuk.net
Customer Care must be notified of all wrong deliveries within 5 days date of delivery.
Only products in their original condition and without damages to the box will be accepted for return.
Transportation cost for returning the material will be at the expense of PcClinicuk.net.
Products damaged at delivery by PcClinicuk.net
Customer Care must be notified of all damaged deliveries within 5 days date of delivery.
Transportation cost for returning the material will be at the expense of PcClinicuk.net.
Wrong customer order
PcClinicuk.net reserves the right to issue or not an RMA number for the return of material in case the customer placed a wrong order.
PcClinicuk.net reserves the right to charge the customer a restocking fee of at least 10% of the product value, with a minimum of £40.
Special/exotic products
PcClinicuk.net will in no case take back material that was specifically ordered for a customer.
Return of goods
Goods will be returned in their original packaging, complete, without any printed tape nor any writing on the box to following address only :
PcClinicuk.net
Unit 106, The Bazaar
Middleton Shopping Center
Middleton
Manchester
M24 4EL
Tel: 0161 6533454
Damaged boxes are not accepted.
Shipment recommendations
Returns are only accepted if acknowledged through a RMA-number.
This RMA-number must be clearly indicated on the upper side of the box in such way that damage of original box is excluded. Always mention the RMA-number on the freight slip as well, especially when returning the goods yourself.
PcClinicuk.net
Unit 106, The Bazaar
Middleton Shopping Centre Middleton
Manchester
M24 4EL
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